Customer Survey

How did you first find out about CESS?
Referral from Contact (Name):
Website/Internet:
Advert in the press/magazine (which one):
Exhibition/Conference:
How did you first contact CESS?
E-mail:
Website form:
Telephone:
Fax:
How would you rate our speed of response?
Unbelievable (response within 2 hours):
Excellent (had reply within 24 hours):
Could be improved, but satisfactory:
Not acceptable:
Never Responded:
How would you rate our staff performance?
Staff was courteous and helpful:
Staff was not that helpful:
No experience or contact as yet:
Name of any staff member you would recommend.
Staff Member Name:
If we fell short in any area of service, please indicate the situation including the name of staff member involved and nature of the complaint.
Service Complaints:
How would you rate our quality of response?
Professional, it was exactly what we needed/wanted:
Could be improved:
Non-existent:
Would you be willing to pass our contact details onto friends, colleagues or others who may be interested?
Yes:
No:
Maybe in future, if required:
Could you provide a list of suggested contacts who may want to recieve our monthly newsletter on available plant or Project Experience?
Yes:
No:
Will you continue to use CESS for:
Valuation:
Sourcing of equipment:
Marketing of equipment:
Decommissioning:
Market intelligence:
None of the above:
Please supply your e-mail address, for correspondence (required):
Email: